While playing WoW yesterday I was suddenly kicked out at the end of an arena match. On trying to log back in I was presented with the message you see above. Account closed. No warning, just instantly and ‘permanently’ banned.
After a couple of hours of sulking while listening to my 3s partners play 2v2 without me I received the following email from Blizzard.
***Notice of Account Closure***
Account Name: XXXX
This account was closed because one or more characters were identified exchanging, or contributing to the exchange of, in-game property (items or gold) for “real-world” currency. This exchange process negatively impacts the World of Warcraft game environment by detracting from the value of the in-game economy.
Even if this is the result of account sharing, the account owner can still be held responsible for the penalty because of the impact it had on the game environment.
We’ve found the above behaviour is many times directly related to groups responsible for compromising World of Warcraft accounts; we take these issues very seriously. To better understand our position against exploitative activity and the risks involved, please review this article: http://eu.battle.net/wow/en/services/anti-gold/
This was definitely news for me (all my gold comes from whoring the auction house) so I raised a support ticket protesting my innocence. After an hour wait the following email arrived;
Having investigated the actions taken against this account, I can see that you have been accessing the account via a proxy service called WTFast.
We appreciate there are circumstances when use of a Proxy can be beneficial, however such services are routinely used to attempt to hide the actions of Online Trading companies and users attempting to use exploitative third party programs.
I have removed the suspension, however we do ask that you do not use these services whilst playing our games and if you continue to use these, we regret that we cannot prevent further suspensions being placed on your account and further tickets being required.
If you wish to review our current Rules and Policies, they can be found at:
Have a great day and stay safe.
Turns out I had my account closed because I was using a proxy service. Not some shady public proxy, but the commercial service WTFast.com. I was halfway through writing a post on this site about how rogues are very latency dependent and how you can massively improve your sap rate against other rogues by proxying your connection. I was going to post it next week, but I think I’ll give that a miss….
If you have an awful ping a proxy might fix it, but just be prepared to raise support tickets every so often to have your account unbanned.